Effective Date: May 30, 2025
At Zyntra.io, we’re committed to protecting your privacy. This Privacy Policy explains how Zyntra.io collects, uses, discloses, and safeguards your information when you visit our website www.zyntra.io, use our online tools and applications, or interact with us.
By accessing or using our Services, you agree to the terms of this Privacy Policy. If you don’t agree with these terms, please don’t access the Services.
1. Information We Collect
We may collect personal information from you in a variety of ways when you use our website and services.
a. Information You Provide Directly:
- Account Information: When you register for an account, we collect information like your name, email address, and password. We might also ask for your company name.
- Payment Information: If you buy a subscription or service, we collect billing details, including credit card numbers, billing address, and other financial information. Please note: We use secure third-party payment processors, and we don’t store full credit card details on our servers.
- Communications: When you contact us via email, live chat, or support tickets, we collect the content of your messages and any information you provide.
- User Content: This includes information you create, upload, or process using our tools and applications (e.g., text generated by AI tools, files uploaded for processing, project data).
b. Information Collected Automatically:
- Usage Data: We collect information about how you interact with our website and tools, such as the pages you visit, the features you use, the time spent on pages, and the sequence of operations.
- Device Information: We may collect data about the device you use to access our Services, including IP address, device type, operating system, browser type, unique device identifiers, and mobile network information.
- Log Data: Our servers automatically record information your browser sends when you visit our website. This log data may include your IP address, browser type and settings, the date and time of your request, and referral URL.
- Cookies and Tracking Technologies: We use cookies, web beacons, and similar tracking technologies to monitor activity on our Services and store certain information.
- Cookies: Small data files stored on your device. We use both session and persistent cookies to improve your experience.
- Google Analytics: We use Google Analytics to understand how users engage with our website. This service collects data anonymously and reports website trends without identifying individual visitors.
2. How We Use Your Information
We use the information we collect for various purposes, including:
- To Provide and Maintain Our Services: To operate, maintain, and improve the functionality of our website and applications.
- To Manage Your Account: To create and manage your user account, provide access to tools, and verify your identity.
- To Process Transactions: To process your subscriptions and payments.
- To Communicate with You: To send you service-related notifications, updates, security alerts, and support messages.
- To Personalize Your Experience: To tailor content and features to your preferences and usage patterns.
- To Monitor and Analyze Usage: To understand how users interact with our Services, identify trends, and improve our offerings.
- For Security and Fraud Prevention: To detect, prevent, and address technical issues, fraud, or security incidents.
- For Legal Compliance: To comply with applicable laws, regulations, and legal processes.
- For Research and Development: To develop new features, tools, and services.
3. How We Share Your Information
We do not sell your personal data. We may share your information with third parties in the following limited circumstances:
- With Your Consent: We may disclose your information if you give us explicit permission to do so.
- Service Providers: We work with trusted third-party service providers to perform functions on our behalf, such as payment processing, hosting, analytics, customer support, and email delivery. These providers can only access personal information to do their specific tasks and are obligated not to disclose or use it for any other purpose.
- Business Transfers: In connection with a merger, acquisition, asset sale, or similar transaction, your information may be transferred as part of the business assets.
- Legal Requirements: We may disclose your information if required by law or in response to valid requests by public authorities (e.g., a court order or government agency).
- To Protect Rights and Safety: To protect the rights, property, or safety of Zyntra.io, our users, or the public, or to enforce our terms of service.
- Aggregated or Anonymized Data: We may share aggregated or anonymized data that can’t be used to identify you with third parties for various purposes, such as research, marketing, or analytics.
4. Data Security
We implement reasonable technical and organizational measures designed to protect your personal information from unauthorized access, use, alteration, or destruction. However, please be aware that no method of transmission over the internet or electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security.
5. Your Data Protection Rights
Depending on your location and applicable laws (e.g., GDPR), you may have the following rights regarding your personal data:
- Right to Access: Request a copy of the personal data we hold about you.
- Right to Rectification: Request correction of inaccurate or incomplete data.
- Right to Erasure (Right to be Forgotten): Request the deletion of your personal data under certain conditions.
- Right to Restrict Processing: Request the limitation of processing your data under certain conditions.
- Right to Data Portability: Request that we transfer the data we have collected to another organization, or directly to you, under certain conditions.
- Right to Object: Object to our processing of your personal data under certain conditions.
- Right to Withdraw Consent: If we rely on your consent to process your personal data, you have the right to withdraw that consent at any time.
To exercise any of these rights, please contact us using the contact details provided below.
6. Data Retention
We keep your personal information for as long as necessary to fulfill the purposes for which it was collected, including for satisfying any legal, accounting, or reporting requirements. When your personal data is no longer needed, we will securely delete or anonymize it.
7. Third-Party Websites
Our website and applications may contain links to third-party websites or services not owned or controlled by Zyntra.io. We’re not responsible for the privacy practices or content of these third-party sites. We encourage you to review their privacy policies when you visit them.
8. Children’s Privacy
Our Services aren’t intended for individuals under the age of 13. We don’t knowingly collect personal information from children under 13. If you’re a parent or guardian and believe your child has provided us with personal information, please contact us, and we’ll take steps to remove that information from our systems.
9. Changes to This Privacy Policy
We may update our Privacy Policy from time to time. We’ll notify you of any changes by posting the new Privacy Policy on this page and updating the “Effective Date” at the top. We encourage you to review this Privacy Policy periodically for any changes. Your continued use of the Services after any modifications means you accept the revised Privacy Policy.
10. Contact Us
If you have any questions about this Privacy Policy or our data practices, please contact us:
Zyntra.io Address: 167-169 Great Portland street, 5th Floor, London, W1W 5PF, GB Email: contact@zyntra.io Phone: +447473863903